Privacy Policy

Effective date: September 1, 2022 | Last updated: April 12, 2026

This policy is compliant with the Information Technology Act, 2000, the IT (Reasonable Security Practices) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following types of personal information:

• Name, email address, and phone number — provided through contact forms, account registration, and purchases
• Shipping address — provided when placing orders
• Payment information — collected during UPI transactions for order processing
• Browsing data — collected automatically through cookies and analytics tools, including pages visited, time spent, and device information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfilment — processing, shipping, and delivering your purchases
• Membership management — managing your StoryWell membership account and benefits
• Communication — sending updates about products, services, workshops, and promotions
• Improving our website and offerings — analysing usage patterns to enhance user experience and develop new content

3. Data Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Order fulfilment: We share necessary information (name, address, phone number) with shipping partners to deliver your orders
• Legal compliance: We may disclose information when required by law, regulation, or legal process

4. Cookies

We use cookies to improve user experience and understand how our website is used. You can disable cookies in your browser settings, though this may affect certain website functionality.

Third-party services we use — including analytics tools and embedded forms — may set their own cookies. We do not control these cookies and recommend reviewing the privacy policies of those third-party services.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Form submissions are processed securely via Netlify. Payment information is handled through secure UPI transactions and is not stored on our servers.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data

To exercise any of these rights, please email us at info@storywell.in.

7. Data Retention

Personal data is retained for 30 days after account termination, after which it is securely deleted. Data may be retained for longer periods where required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

8. Children's Privacy

We do not knowingly collect personal data from children under 18 years of age without parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe your child has provided us with personal data, please contact us at info@storywell.in.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@storywell.in | care@storywell.in

Phone: +91-9871777110